Evaluation Team Product Quality Management
  • When we receive a unit for the first time we list out the in-box components. We withdraw and keep safe some items (eg software media) and for units that have consumables (eg Printers), we include all of those. This information underpins all our completeness checking.

  • It is mandatory that every unit is checked out by an engineer before shipping. The engineer carrying out the check is logged against the inventory record. This is “Integration Out”.

  • Equipment collected by our drivers is quickly checked for missing items, and damage.

  • When equipment enters our warehouse, back from a customer loan, it is checked for completeness.

  • It is mandatory that every unit is checked out by an engineer after the collection process. The engineer carrying out the check is logged against the inventory record. This is “Integration In”.

  • It is instantly crystal clear on our systems whether equipment, for example, has been checked or hasn’t, needs a check or doesn’t and many more variables.

  • We actively work with Vendor support organisation to get warranty entitled repairs/ replacements organised.

  • Packaging is crucially important to us when the re-shipping an individual unit a number of times on different loan requests is required, and especially if we own the asset.

  • We take extreme care not to damage outer packaging, or the inner packaging formers and frequently have to create replacements to ensure that unit inside the box is absolutely secure.

  • Our preference for all large format displays is that there are moved in flightcases, preferably one flightcase for each unit.

  • We frequently ship, unpack and retain the packaging, so our warehouse has lots of space  dedicated to storing packaging, allowing units to be reboxed on return from customer site.

  • We store off an image of every new computing unit we receive.

  • We can build images that include application software or content, store those off and apply  them to units in the pool (subject to any licensing issues).

  • The aim is that every time we have a unit back from a customer we clear down the machine to remove anything that the customer has left on the machine. We then reset it to “as new” and ten apply any fresh updates required.

  • We are happy to put in place a process where we are alerted to the existence of firmware  upgrades, and make sure equipment is shipped at the latest level.

  • This particularly applies to Printers

  • Every time we pass a Printer through our “Integration IN” process we get the machine to the  point where it is producing a good quality test print. We then store that test print which typically has page counts and consumable levels information, as a PDF, against the inventory record. In this way we can track the amount of usage an evaluating customer has made of the equipment.

  • Consumables can be replaced if they are at a level below that which is deemed acceptable for an evaluation. The funding of replacement consumables is part of the commercial discussions in any “Printer Loan Management” contract.

  • Equipment that is below the standard acceptable for evaluation is put onto a “Problem!” status.  This absolutely prevents it from shipping, or being selected for a loan request.

  • Equipment going on “Problem!” has an action to resolve it (eg secure a replacement toner for a Printer or recover back from the previous customer the missing power supply).

  • Getting equipment off “Problem!” status is actively managed.

  • Keeping a track of the quality, and activity on every single unique piece of equipment is fundamental to our approach. We believe it is fundamental to a loan management process that aims to ensure a 100% record of putting out Top Quality product for customers to evaluate.