Evaluation Team Loan Pool System
  • We believe Evaluation Team systems are unique. Designed with the ability to manage hundreds of SKUs and thousands of individual inventory items, but with an intensity that goes into each single unit and each unique serial numbered product. The demo management service is tested every time a customer gets a unit to evaluate and that test extends back to the vendor which the Evaluation Team is supporting. Our major objective is to not let our vendor sales or marketing colleague down. So, our systems are built to provide the focus that makes sure the quality standard is achieved on 100% of occasions.

  • Our “Call Log” system lies at the heart of our systems. Our account management team spend 50% of their time managing call log action to make sure loan management is pushed on thru its major stages.

  • We have call logs to progress chase getting the Authorisation stage completed.

  • We have call logs to progress chase end users completing the online sign-up process.

  • We have call logs to monitor equipment coming back from a previous loan, so that it can be turned around quickly for the next loan.

  • We have call logs to progress chase Collections.

  • We have call logs to progress chase getting back equipment that customers neglected to return.

  • We have call logs to get equipment fixed.

  • Our Online End User signup form is easily translatable into a series of languages, and the loan management person simply picks the customer’s preferred language.

  • Our Email suite is translated into different languages.

  • Our online End User Customer Collection form is easily translatable into any language.

  • English is the presumed language for internal sales and marketing conversations, and  being a British company this is easy to facilitate… we do have other language skills.

  • Transport Costs for the Demo Management business have to be managed.

  • Stock needs to deployed close enough to customers that delivery and collection costs can be kept under control, so we believe our Warehouse operations in the UK, and our major distribution hub in Leiden NL offer a great capability for delivering the required service, and at a managed cost.

  • It’s always the case that a demo management process turns Brand New equipment into used equipment and this devaluation is another major cost of a demo management program.

  • Selling off used equipment is a way of bringing back value into the process, but selling used equipment is more difficult task than selling new equipment. www.exdemodirect.com is our e-commerce site purpose built for selling used equipment. There is a lot of commercial discussion to have when a program is in part, or fully funded through the sale of the equipment as it finishes its stint in the demo pool. But we have major contracts that operate in this way, and are always happy to discuss proposals in this area.

  • Our systems are designed to achieve a number of objectives… effective logistics, Top Class  Customer service management, detailed inventory asset management….. but they are also  designed to offer a Top Quality reporting service.

  • We do have structures like a 5 tier Product Coding structure to help group products into  meaningful categories.

  • We have layers in our loan management structures, our contact details structure and our  inventory record structure to enable us to try and emulate each Vendors Organisation structure, and the major program structures, so that our reporting can be meaningfully interpreted in the Vendor’s own organisation.

  • We provide access to report information online, and realtime… with each report we provide defined in terms of who can access it.

  • Nowadays the trend is to give information in Pivot Table format, allowing the recipient to filter and select to get focus on their key area of concentration.

  • We use a structure where evaluationteam is a domain name, and the Vendor name is a  subdomain. Our loan management team then have an array of vendor specific email accounts that they use. We halso ave an interface that fully supports the team in easily managing an array of different email inboxes.

  • By default we answer the phone as The EvaluationTeam and then switch to taking on the  persona of The vendor's Evaluationteam when it becomes clear we know who we are talking to.

  • A great deal of time effort and system development spend has gone into the design of our  systems and they are uniquely designed to support the demo management business.

  • The Logistics platform for the process of picking, engineer checking, transport arranging, dispatch and receiving is extremely tight. The standard of control is first class and the ability to respond quickly is excellent. The logistics platform is completely integrated into the loan management suite of systems- both web based and network based. The Addems application and the web portal applications together are a superb array of system tools and inbuilt processes. They are designed to be efficient and effective, to achieve the highest level of control and the highest level of Customer satisfaction. 

  • Loan & Demo management runs at a constantly hectic pace. The pressure is always on to get equipment to customers faster so that sales teams can be quick onto the opportunities that arise.

  • It is vital that our account management team has fast access to the latest situation from their desktops. The systems are designed that the loan management team have very fast access to the latest situation, so that they can feedback quickly on the phone.

  • Likewise its extremely useful for engineers and the logistics team to get quick overview of what the loan request is, for the equipment they are working on. Again, that is made available by simple one click drill downs.

  • The Systems are designed so that a new vendor client can be added very simply by adding in simple, well defined structural information.

  • This extends to setting up the full web portal suite which is a fully branded centrepoint for a channel program. Again simple structural information can be put in place, a small amount of time spent on styling and a few decisions on how the process needs to operate eg what the required loan authorisation process might be.

  • Typically the full systems suite can be set up in hours- usually far quicker than it takes to organise getting the initial demo pool inventory into our buildings.